Kiwi.com Login Guide - Access Your Account & Manage Bookings

How to Log In to Your Kiwi.com Account

Logging into your Kiwi.com account gives you access to your bookings, saved searches, price alerts, and personalized travel recommendations. Whether you're using the website, mobile app, or desktop application, the login process is straightforward and secure. This comprehensive guide walks you through everything you need to know about accessing your Kiwi.com account.

Visit the Kiwi.com Login Page

Navigate to the Kiwi.com website and click on the "Sign in" or "My Account" button, typically located in the top right corner of the page. This will take you to the login screen where you can enter your credentials.

Alternatively, if you have the Kiwi.com mobile app installed, simply open the app and tap on the profile icon or "Sign in" button. The mobile login process mirrors the website experience but is optimized for touchscreen devices.

Quick Access Tip:

Bookmark the Kiwi.com login page or save it to your browser's favorites for quick access. If you use the mobile app, enable biometric authentication (fingerprint or Face ID) for instant login without typing your password.

Enter Your Email Address

In the email field, enter the email address you used when creating your Kiwi.com account. This should be the same email address where you receive booking confirmations and account notifications. Email addresses are case-insensitive, but make sure there are no extra spaces or typos.

If you have multiple email addresses, try the one you most commonly use for travel bookings. You can also check your email inbox for previous Kiwi.com booking confirmations to verify which email address is associated with your account.

Important:

If you're not sure which email you used, try your most frequently used email addresses first. Kiwi.com only allows one account per email address, so each email can only be associated with a single account.

Enter Your Password

Type your Kiwi.com account password in the password field. Passwords are case-sensitive, so ensure your Caps Lock isn't accidentally enabled. Most browsers offer to save your password for future logins—you can choose to accept this for convenience on your personal devices.

For security reasons, the password field will display dots or asterisks instead of the actual characters you type. If you're having trouble entering your password, some login pages offer a "Show password" icon (usually an eye symbol) that temporarily reveals what you've typed so you can verify it's correct.

Password Security:

Never share your Kiwi.com password with anyone. Kiwi.com staff will never ask for your password via email or phone. If you suspect your account has been compromised, change your password immediately through the account settings.

Click "Sign In"

After entering both your email and password, click the "Sign in" or "Log in" button to access your account. The page will process your credentials, which usually takes just a few seconds. If your login information is correct, you'll be redirected to your account dashboard or the page you were viewing before signing in.

On the mobile app, tap the "Sign in" button and wait for the authentication process to complete. If you've enabled biometric authentication after your first successful login, future logins will only require your fingerprint or face scan.

Remember Me Option:

Many login screens offer a "Remember me" or "Stay signed in" checkbox. Check this box if you're using a personal device and want to remain logged in for future visits. Don't use this option on public or shared computers for security reasons.

Alternative Login Methods

Login with Google

If you created your Kiwi.com account using Google Sign-In, or if you've linked your Google account to your Kiwi.com profile, you can log in by clicking the "Continue with Google" button on the login page. This redirects you to Google's authentication page where you select your Google account.

Using Google Sign-In is convenient because you don't need to remember a separate password for Kiwi.com. Your Google account credentials handle the authentication, and you're automatically signed in once Google verifies your identity. This method is also more secure because it uses Google's robust security infrastructure.

Login with Facebook

Similar to Google, you can use your Facebook account to log in to Kiwi.com if you've set up your account this way. Click "Continue with Facebook" on the login page, and Facebook will ask you to confirm that you want to grant Kiwi.com access to your basic Facebook information.

Facebook login is particularly useful if you frequently use Facebook and prefer managing fewer passwords. Kiwi.com only requests basic profile information and will never post to your Facebook timeline without your explicit permission.

Login with Apple ID

Apple ID sign-in is available on both the website and mobile app (especially prominent on iOS devices). This option offers enhanced privacy because Apple allows you to hide your actual email address and provides Kiwi.com with a relay email instead.

Using Apple ID for login is one of the most secure options available. Apple uses two-factor authentication by default, and the integration with iOS devices means you can use Face ID or Touch ID for seamless, password-free logins on iPhone or iPad.

Forgot Your Password? Here's How to Reset It

Step 1: Click "Forgot Password"

On the Kiwi.com login page, look for the "Forgot password?" or "Reset password" link, usually located below the password field. Click this link to begin the password recovery process. This will take you to a password reset page where you can request a password reset email.

Step 2: Enter Your Email Address

Enter the email address associated with your Kiwi.com account. This must be the exact email you used when creating your account. Double-check for typos, as the password reset email will only be sent to the address you specify.

After entering your email, click the "Send reset link" or similar button. Kiwi.com will immediately send a password reset email to the provided address if it matches an account in their system.

Step 3: Check Your Email

Open your email inbox and look for an email from Kiwi.com with subject line similar to "Reset your Kiwi.com password" or "Password reset request." This email should arrive within a few minutes. If you don't see it in your inbox, check your spam or junk folder.

The email will contain a link to reset your password. This link is time-sensitive and typically expires after 24 hours for security reasons. If the link expires, you'll need to request a new password reset email.

Step 4: Create a New Password

Click the password reset link in the email, which will take you to a secure page where you can create a new password. Enter your new password twice to confirm you've typed it correctly. Choose a strong password that combines uppercase and lowercase letters, numbers, and special characters.

Kiwi.com will display password requirements (minimum length, required character types, etc.) on the reset page. Make sure your new password meets all these requirements. Once you've successfully reset your password, you can immediately log in using your new credentials.

Password Best Practices:

Use at least 12 characters for stronger security
Include a mix of uppercase, lowercase, numbers, and symbols
Avoid using common words, names, or dates
Don't reuse passwords from other accounts
Consider using a password manager to generate and store complex passwords

What You Can Do After Logging In

View & Manage Your Trips

Access all your past, current, and upcoming bookings in one place. View flight details, download boarding passes, check flight status, and manage any changes or cancellations. Your trip history is saved for easy reference.

Save Favorite Routes

Save routes you frequently search for faster access. This feature is perfect for regular travelers, commuters, or anyone who flies the same routes multiple times. Saved routes appear on your dashboard for quick searching.

Set Up Price Alerts

Create price alerts for specific routes and receive notifications when fares drop. You can customize alerts for multiple destinations and set your ideal price point. This helps you book at the best time and save money.

Access Kiwi.com Credit

If you have Kiwi.com Credit from cancellations or promotions, you can view your balance and apply it to new bookings. Credit is automatically displayed during checkout and can significantly reduce your travel costs.

Update Profile Information

Manage your personal information, saved payment methods, passport details, and travel preferences. Keeping this information updated makes future bookings faster and helps Kiwi.com provide personalized recommendations.

Download Receipts & Invoices

Access and download receipts, invoices, and tax documents for all your bookings. This is essential for business travelers who need to submit expense reports or for personal record-keeping and tax purposes.

Troubleshooting Common Login Issues

"Invalid email or password" Error

This is the most common login error and usually means there's a typo in your email or password. Double-check both fields for spelling errors, extra spaces, or incorrect capitalization. Remember that passwords are case-sensitive.

If you're certain your credentials are correct, try resetting your password using the "Forgot password" link. Sometimes account details can become outdated or corrupted, and a password reset resolves these issues.

Not Receiving Password Reset Email

If you don't receive the password reset email within 10 minutes, first check your spam, junk, or promotions folder. Email filters sometimes incorrectly categorize automated emails from Kiwi.com as spam.

Also verify that you entered the correct email address. Try alternative email addresses if you're not sure which one you used to create your account. If you still don't receive the email, contact Kiwi.com customer support for assistance.

Account Locked or Suspended

After multiple failed login attempts, Kiwi.com may temporarily lock your account as a security measure. This lockout is usually automatic after 5-10 failed attempts within a short period. The account typically unlocks automatically after 30 minutes to an hour.

If your account is locked, you can either wait for the automatic unlock or reset your password immediately using the forgot password feature. If you believe your account was locked in error or remains locked after several hours, contact Kiwi.com support.

Social Login Not Working

If you're having issues with Google, Facebook, or Apple ID login, first ensure you're logged into the respective service in your browser. Clear your browser cache and cookies, as stale data can interfere with authentication.

Make sure pop-ups are enabled for Kiwi.com, as social logins often open in new windows that might be blocked by your browser. If problems persist, try using the standard email/password login method or contact support.

"Account Not Found" Message

This message appears when you try to log in with an email address that isn't associated with any Kiwi.com account. You may have created your account with a different email address, or you might not have an account yet.

Try alternative email addresses, check old booking confirmation emails to find which email you used, or create a new account if you haven't registered before. Each email address can only be associated with one Kiwi.com account.

Browser or App Issues

Sometimes technical issues with your browser or the mobile app can prevent successful login. Try clearing your browser cache and cookies, disabling browser extensions temporarily, or using a different browser entirely.

For mobile app issues, ensure you're using the latest version of the Kiwi.com app. Check for updates in the App Store or Google Play Store. If problems persist, try uninstalling and reinstalling the app, or use the website instead.

Account Security Best Practices

Enable Two-Factor Authentication

When available, enable two-factor authentication (2FA) for an extra layer of security. This requires a verification code from your phone in addition to your password when logging in from a new device, protecting your account even if your password is compromised.

Use Strong, Unique Passwords

Never reuse passwords across multiple services. If one service is compromised, all accounts using that password become vulnerable. Use a password manager to generate and store complex, unique passwords for each of your accounts.

Be Cautious on Public Wi-Fi

Avoid logging into your Kiwi.com account on public Wi-Fi networks unless you're using a VPN. Public networks can be insecure, and malicious actors might intercept your login credentials. Use your mobile data connection instead when accessing sensitive accounts in public.

Regularly Review Account Activity

Periodically check your account for any unauthorized bookings or changes. Review your email for unexpected password reset requests or login notifications from unfamiliar locations. If you notice any suspicious activity, change your password immediately and contact Kiwi.com support.

Log Out When Using Shared Devices

Always log out of your Kiwi.com account when using public or shared computers. Never select "Remember me" on devices that others can access. This prevents unauthorized access to your account and protects your personal information and booking history.

Your Complete Kiwi.com Login Guide